1. Satisfaction Guaranteed:
At Mfofficial (Mf supplements) we are committed to providing high-quality supplements. If you are not completely satisfied with your purchase, we offer a hassle-free return process.
2. Eligibility for Returns:
- To be eligible for a return, your item must be unused and in the same condition as when you received it.
- Returns must be initiated within [30] days of receiving your order.
3. How to Initiate a Return:
To initiate a return, please follow these steps:
- Contact our customer service team at info@mfuelofficial.eu to request a return authorization.
- Clearly indicate the reason for the return and provide your order number.
4. Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
- We recommend using a trackable shipping method for your return.
5. Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to the original method of payment within 5 -7 business days.
6. Exchanges:
- We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at info@mfuelofficial.eu We will arrange for a replacement or refund.
8. Non-Returnable Items:
- Certain items, such as gift cards or downloadable software, are not eligible for return.
9. Restocking Fee:
- A restocking fee may apply to returns that are not due to an error on our part. This fee will be communicated to you during the return process.
10. Returns After 30 Days:
- Returns requested after 30 days of receiving your order may be subject to approval on a case-by-case basis.
If you have any further questions or concerns about our return policy, please contact our customer service team at info@mfuelofficial.eu